Tech Support Round 2

So after almost a week my call to technical support was still bothering me. I did not want to relive the whole experience of being fired. I wanted to just be a customer. Was that too much to ask? Apparently it was. It was actually physically affecting me. So I decided to call back. Time for round two. But this time I want customer relations.

As soon as I realized that I was first going to have to speak to someone from technical support I pretty much had a panic attack. Got through to customer relations and finally got an apology. It's amazing what a difference that would have made in the first place. After all I was burned by the computer and am potentially scarred for life. That picture was taken today, about a month after the incident. It's faint but you can still see the marks in the skin.

However since it was botched the first time I had never been asked the safety questions. So I was back to the land of product specialists. Once again it was time for a mini panic attack since I knew it was possible that I would get someone at my former employment. Fortunately I didn't. So he asked the safety questions and still told me to take it into a service provider. Now I am just frustrated and don't feel like I am being listened to. The computer is overheating and burned me. On top of that the optical drive needs to be replaced and so does the logic board. So basically they want me to take it in and be without the computer for a week while they replace all the internal components. I know they don't want to replace the computer because it costs them money... but this has been an extremely poor experience. He puts me on hold to read over the other case notes. I was in tears while on hold. After 5 minutes or so I stopped crying, just in time for him to come back on the line. And I gave up fighting at that point. I was on the edge of losing it again so I just accepted that the final answer (from him any ways) was that I would have to take it in for repair. And he said he would send feedback on the first agent... which really doesn't mean a whole lot. I should know.

So once again I just feel defeated. I am frustrated by the whole experience and want someone to actually make me feel good about the company again. The worst part is that it's not even about the computer at this point. It's about the way the call was handled. I never want to call technical support again. So again I have to think twice about buying another Apple computer.