Week in Review

Okay so the week is only about half over. But since I wasn't sure I would get to the post at the end of the week I thought I would post this now. Plus I am hoping the last couple of days are more routine. I might be on vacation next week. I know that you are now wondering what the "might" is all about. And I can think of at least one person that might have a vested interest in when I will be free. I always book vacation around my birthday. This year is no different. I booked it month's ago and it was approved. According to my current schedule I am on vacation next week. So what changed? Well I have been in training for the last 5 weeks. It has felt like a mini vacation. This week we went live and while the in class training has been completed the first two weeks on the phones is called TCC. Still not sure what it stands for but it means we have weekends off, time off the phones and most important floor support to assist us with our calls. I want to be there for all of that. Get a couple of weeks under my belt before going on vacation. Problem is that the week after is booked solid for vacations. Next week... or 2 weeks from now it would be no problem. But that week... not so easy. I talked to my trainer and he told me no. Then I discovered that TCC was only the 2 weeks and I really wanted to be there for all of it. So I talked to one of the managers on Friday. He thought it was a great idea and beneficial to the company for me to be there for all of it. But it has been a crazy week and so far the request has fallen through the cracks. Hopefully I find out before the end of my shift on Friday. Wouldn't want to make plans or anything.

So Monday was the launch date. *C*R*A*Z*Y* Basically Murphy's Law was in effect. "Anything that can go wrong will go wrong." The IT department was updating the systems so there weren't enough desks. And then the main database system that we use crashed. Now normally I would cheer for time off the phones. But when it's the first day you want it to go smoothly. Instead that just meant the stress was heightened. It was a rough day but I survived.

Just in case work didn't contain enough drama then there was the stalker. Seems he had freaked out the day before on more then one person. Went as far as threatening suicide. So suddenly I had to deal with that... as if my day wasn't trying enough. But he had an appointment with the doctor the next day.... which resulted in what I would call a "Get out of jail free" card. Got a doctor's note to be moved to another team at work... where it will be less stressful. Don't even get me started on that one.

I was more stressed going into the second day then I was the first after everything that happened. But once I started taking calls I settled in and it was a much better day. And today was also a good day. As far as the calls go any ways. Tech support is a much better fit for me then billing ever was. So I am settling in. And yes it is challenging and will take some time to come together and for me to be completely comfortable with it.

Outside of the job I haven't been sleeping well. I am thinking that the lack of daylight is part of it... along with going live.... and the fact my routine seems thrown off. Or maybe it is the small feline that has taken to curling up with me at night and disturbing my slumber. But I love Azrael so I can't really get mad at him. Just hope that I can start getting some sleep.. or should I say sleep through the night.