Left Hand Does Not Know What the Right Hand Is Doing

Been off school all week and thoroughly enjoying the time off. I still had readings to do and assignments to work on... they really don't like giving you a free week. LOL Things were going well until yesterday. I was down to creating some flowcharts for my DNA lab and reading over the computer independent learning (I refuse to actually complete them... way too basic for me). But I had to fill out my EI report. Odd thing I like having money to live on. I was assuming that I would have to say I was in school for the first week and off for the second week but wanted to make sure. Didn't want to risk not getting paid. I was even tempted to just put that I was in class and save myself the hassle. So I decide to call in. Call #1 goes something like this...

Me: "I have a dumb question. I was off school this week and want to make sure that I should be filling out the EI report indicating that I was off school."
Rep: "Okay so you were off school this week"
Me: "Yes it was closed for reading week. No one had classes" (Guess that is important to note since I could've been off with the flu... or H1N1 even)
Rep: "So what you are going to need to do is fill out the report online (Now I called the telephone reporting service... is it not their job to assist with this???) and then call back to have it escalated so that they can confirm there was a break. It will take a little longer to get the money but you should have it by Friday."
Me: "Okay will do."

End call... I go ahead and fill out the report and sure enough get a warning that I need to call in. Call #2 did not go nearly as smoothly.

Me: "I just filled out the report and it told me I needed to call in. I already spoke with someone since we were off school all week and was told I needed to fill out the report and call back to have it escalated to confirm the school was closed. So now I am calling back."
Nadia: "Okay well let me pull up your file."
Gets security info and pulls up the file.
Nadia: "Oh I am sorry. I do not see anything in your file indicating that there was a break. There is nothing that I can do. You will have to go back to whoever approved the request to go back to school to resolve this."
Me: "But I was told to fill out the report and then call back in to have it escalated."
Nadia: "I am sorry but there is nothing I can do. Your file does not mention you having a break."
Me: "I wish I had been told that a few minutes ago when I called in. I would have held off filing the report until I could get in touch with them."
Dead silence... she may have even hung up on me at this point. Not that I waited long before hanging up.

At this point you can insert tears. I mean we are talking about $500 being on hold.... And me being caught in the middle of 2 different government departments. Not to mention the fact I was being told 2 very different things. What makes it even worse is that the last time I emailed Murray (my case worker with the ministry of training, colleges and universities - MTCU) it took a month for him to get back to me. So I really did not need this. November is going to be hard enough financially, what with a week without pay because of the vacation. I called Murray and got a message saying he was out of the office until Monday. The message also gave a number of someone else to call if it was urgent... only she too was out of the office until Monday. That's helpful. I left a message for Murray and emailed both of them.

Now I get that the MTCU should have told Service Canada when the breaks were. After all I had to submit them as part of the application... so that I would still get paid during that time. But that is not my fault. And now I am caught in the bureaucratic red tape of privacy laws... Frustrating to say the least.

I decided to call EI back.... after all there was no one at the MTCU that can help me until Monday (at the earliest) and I was told 2 different things when I called EI. For all I knew Nadia was just being a bitch who didn't want to be helpful... or didn't know procedure. I've worked in the call center I know how it goes. This time I was told that it would be escalated to the local office. She even put me on hold to confirm.... and I was told to check in on Wednesday (either online or by calling in) and see what the status was. At least then I was able to breathe a bit of a sigh of relief. The money will be delayed but at least it won't be on hold until the 2 government agencies decide to play nice and share information. I sincerely hope that Christmas break does not go the same way!

High School Confidential

The other day I was at work and it was time for lunch (not sure I should be calling it lunch when it's 10:00 at night but any ways) so I head off to the lunch room, heat up my cheeseburger, and then sat down at a table by myself. Within a few minutes my table was full. It reminded me o being back in high school..... only for once I was the cool kid that people wanted to be with. Just thought it was interesting.

Just When You Thought it Couldn't Get Worse

Ever notice that when you think that things couldn't possibly get any worse they do?  I won't go into details since this is a public blog... but let's just say I am currently reminded of high school and not in a good way.  I really don't feel like dealing with this shit at the moment.  All I want to do is bury my hand in the sand like an ostrich... or even become a turtle and withdraw into my protective shell.  Wake me about the middle of next week when things might have resolved themselves.