Highs and Lows

I currently feel like I am bipolar. I am not but emotions are running high so it seems to be going from one extreme to the other. At first the thought of losing my job was actually a good thing. There are still a lot of positive aspects to it but as reality set in it was accompanied by a depression. I applied for a couple of jobs and my mood improved. I had a glimmer of hope. Then there was a crashing low as I did not hear back within a few days and was also facing the fact I had no idea how I was going to pay rent in July. Back to the high as I sold off my TV shows and liquidated my CD collection and made enough to pay my rent. Another high when I got a call back from one of the jobs... although I was still reserved on that one as it was with my former company. Things were looking good until today when I got a call from them. Yesterday they said I needed to complete an online assessment and then my information would be forwarded to the local office to set up an interview. But today they said they had all the information they needed and if anything else was needed they would contact me. Sounds a little ominous and like they took a second look at the application and decided not to pursue it. Now I don't know that for sure... but the high from yesterday has been replaced with anxiety and another low. I really want this roller coaster to end and just to go back to work.

Lost Art of Customer Service

I am really beginning to wonder what has happened to good customer service. I went into the bank today to close the account. If I do end up filing for bankruptcy they recommend opening an account somewhere that you don't owe money so I was planning ahead. Plus it will cost me less and gave me free movie tickets. I am all about the free sh$t. And have heard good things about Scotia Bank. So off I go to the Royal Bank. Tell them I want to close the account.... which is followed by a long silence while she just stares at the screen. Then wanders to the back to get a printout and tells me that it will cost an additional $4.55 to close the account (guess they want almost all of the monthly fees even though it's only the 17th) which I don't have on me. Had to go to the Scotia Bank to get the money and come back. Get a different teller to complete the transaction. No one said, "I am sorry to see you go", or asked why I was leaving. Nothing to try and get me to stay. I will say that they were great at using my name throughout but not so good at empathy or making me feel valued. Having said that, had I gone to the other branch... the one I normally banked at (on those rare occassions when I needed to go into a bank) they at least made conversations with me and might have had a different reaction. But not from my home branch. They didn't seem to be concerned whatsoever to see me go. Between my experiences with Cogeco and now this it makes me wonder if customer service and giving a damn about the customers is a lost art.

Should Have Done This Long Ago

As I mentioned previously I got rid of my cable TV. There are only a handful of shows that are not in repeat and I just download them after they air. Most shows I wasn't watching as they aired any ways because I wanted to be able to skip the commercials. But the big drawback was sporting events. No Nascar and no Jays.... Makes me sad. However, a friend of mine reminded me that there are various web sites that stream popular shows.... which prompted me to look for sporting events. And as I write this I am also watching (or more like listening to until I am done the post) today's NASCAR race. The quality isn't quite as good as if I was watching it on TV but it is free. Makes me think I should have gotten rid of the cable TV a long time ago and saved myself some money. Now back to my race.

Onward and Upward

I actually thought that I had posted about this already, when mentioning the layoff but I guess not. First of all I still want to say that I am still kind of shocked about how quickly it all happened. I looked back at my pay stubs and up until mid February I was working 55 hours a week (which will come in handy for the EI claim!!!). 3.5 months later look at where we are. So in February we went back to the normal 40 hour work week. Well most people were always on that... but the OT got taken away from those of us that wanted it. At least all my orders from Columbia House were paid for first. Then in May we saw our hours reduced to 30 and the layoffs started.. Fortunately I had vacation hours to use so I never saw my pay cheques reduced. Then a month later we are locked out and told there is no more work. That is a great deal of change in a short period of time. From all the hours you could possibly want to losing the contract in just 3.5 months....

With the reduced hours I was already starting to look to the future. In a couple of weeks I was going to run out of vacation hours to use to boost my pay cheques. So ultimately the layoff came at the best time. I will still be making less but at least all the OT will count towards my EI payments.... whereas if I ran out of vacation hours.... and the longer we had stayed employed... the lower my payments would be. With the reduced hours and the fact I really don't want to be evicted one of the things I was looking at is debt reduction. I was already in the process of setting the wheels in motion on this one when the layoff happened. I have a meeting with a bankruptcy trustee this week to review all my options and decide what is best based on the current situation as well as the future outlook. I was hoping to deal with this before a crisis occurred. I thought I had a couple more weeks. I was wrong. But any ways.... At least I am dealing with it and not pretending there isn't a problem.

More importantly I was looking at what I can do to get out of the call center industry once and for all. I had discovered Second Career. When I was first looking into it I was concerned that I wouldn't qualify since Minacs had officially put it through as a dismissal. Yes I fought them and won and got my termination pay but I still had my reservations that my application would be denied and I would have gotten my hopes up for nothing. But now I have been laid off again so this time I really should qualify. So I had been poring over the programs offered as part of Second Career at Fleming. One thing that I will say is that it is too bad they don't take into consideration previous education experience... For instance as part of this I could get a social work diploma. However, in the same amount of time I could get a BSW because of the schooling I already have. But it wouldn't be funded.

I must admit though that I am looking for a change of pace and am not going for anything in the social sciences.... So no social work... no drug and alcohol counselor. Now some of the courses that I thought were interesting (like the ecosystems management) are offered in Lindsay so they are automatically out. Not entirely a bad thing since it made my decision easier. Just before the layoff I was down to 2 choices: Biotechnology technologist and paralegal. I was also looking at the Health Information Management but it just wasn't something I could get excited about. It was all about the money. And as a result I just couldn't do it.

Today I was reading the book "Do What You Are" and based on my personality type neither of those career choices are listed. But then when I did look at the list most of the career choices involved dealing with people... something that right now I want to get away from. I don't want to be a coach... counselor... customer service rep... I am pretty burned out.... I actually want a job that I can leave at work and not bring home with me. Now since I didn't find the answer I was looking for there (since my heart sinks thinking about going back to school for another humaities course) I turned to the internet. There were a couple of schools that seemed to think that biology was a good career choice for an INFP. As for the paralegal I repeatedly found people saying that anything in the law field just wasn't for them. And the more I think about my personality type the more I think they are right. I would always be looking for more information to strengthen my case... never thinking I had enough. And it would require me to be quite extraverted... something I am not. So while paralegal might have been the easier choice I am going with the biotechnology.

Haven't even applied yet (although I have contacted the Second Career liason at Fleming, and the local assessment center) and I am already nervous about it. It is the same way I felt when I started at Trent. I felt like a fish out of water. Biology doesn't come easy to me. Or more like it had been a long time since I studied it in school. I think it will be a challenge but I do think that I can handle it. It's the chemistry I am most worried out. Well that and genetics since it was the one course I failed at Trent. Now in my defense I failed it because I had the flu, dropped to 70 pounds, and stopped attending classes or doing any work. Although if someone wants to buy me this book I will gladly accept it. They really should make more graphic novels to help you understand different things. That is a fantastic idea. Hmm... maybe it is too bad that I didn't finish my degree in biology. That might have been a good career option.

So getting laid off wasn't the worst thing that could have happened. I have applied for EI already and am just waiting for my ROE to arrive so I can take it in. I have contacted the powers that be about funding to return to school and am just waiting to hear back. Hopefully in September I will be enrolled at Fleming and without the loans that normally go with being a student. So things are looking up. Just have to deal with the financial side of things along the way.

According to Yahoo...

Just one day after my losing my job I was on Yahoo and one of the stories on the front page was indicating that the worst was behind us. I must say that is small comfort for the 450 people laid off between Peterborough and Belleville. What prompted this proclamation? There was a sharp slowdown in job losses in the US last month... it wasn't even in Canada. Meanwhile the unemployment rate as of May was at an 11 year high. If you ask me when even the call center industry is laying people off you know you are in trouble. The chief economist at the Bank of Montreal was quoted as saying, "Unemployment will remain high for some time, likely peaking in mid-2010 ... (but) it will feel much better." Maybe they can explain to me how it's going to feel better... Cuz I just don't see it. Sure losing your job isn't all bad. It can be a catylst for change and can lead to something better but it still doesn't feel good. Feels pretty gut wrenching actually. But hey supposedly the worst is behind us... so it can only get better.

Thanks Obama

I used to like Obama. I thought he was charismatic and would bring some much needed change to the US. Just look back at the recent presidents. Clinton will be remembered not for what he did in the oval office. Well okay maybe for what he did in the oval office... or more like who he did in the oval office. And then there was Bush Jrwho in many respects could likely be called the war crimes president. After all he started a war with a country that didn't even have weapons of mass destruction and had not attacked the US. Let's not forget Gitmo... condoning torture.... and the fact people now know what waterboarding is. So really it doesn't take much to be seen as a step up.

And this is where I stop liking Obama. I used to think that I had a recession proof job. I worked at a call centre after all where the turnover rate is so high it's hard to even staff the place. I thought I was safe. And then they cut our hours and there was talk that the client was trying to find a way to get out of the contract so that they could get some of the government's money being handed out for creating jobs in the US... instead of outsourcing them. When people think of outsourcing they think of countries like India and forget that Canada is also a pretty big outsourcer. So much for free trade... It's all part of his economic stimulus package. Remove tax cuts for companies that operate overseas (I guess Canada is now overseas as well... since it seems to be anyone that operates on foreign soil) and provide tax benefits for companies that keep jobs in the US.

Interesting how as soon as Obama had declared his tax reforms again at the beginning of May that suddenly our hours were cut and people were laid off. And then less then a month later the contract is gone and we are all without jobs. Their version of temporary is until either you find another job or they secure another client. So thanks Obama for taking away my $10.24/hour so that someone in the US can take that job and get paid about double what I was.

And Just in Case That Wasn't Enough...

I probably should have posted this before my last post but yesterday I woke up and went to check my bank balance. It was -$84. Now I knew what payments should be coming out of my account and even if they had all been withdrawn that still would have left me about $30 for groceries. So I check the account history and realize that my student loan payment has been withdrawn. Now I applied for interest relief in January so I was under the assumption that I still had another 2 months before it would end... and then thought that I could apply one last time. So then I was scrambling to find the paperwork and discovered that no it really did end at the end of April.

First I had to scramble to try and get that covered. I knew I had a payment that should be coming out of my account today and did not want to bounce that. Would have cost me $50 in NSF fees for a $23 payment. Called the bank to see if they could do anything since I knew with a little creative financing that I could cover it by tonight but no... if I didn't have the money in the account that day then it would not go through. Fortunately dad was able to help me out and get that covered (Thanks Dad!!!!) Of course as you know from my last post that sigh of relief was pretty short lived.

But there are some pretty important implications from this. First it means that I am now $400 behind in payments since I had already taken off the automatic payments from the National Student Loans Centre after they practically bankrupted me when I should've been on interest relief a few years ago. The second important implication is that it means that my interest relief period is now done... no more.... Not sure how they expect to get blood from a stone since I just got laid off and can't even afford my bills as it is. And lastly, since I am now behind on a payment I can't even apply for any assistance, such as debt reduction. So I am pretty much screwed. Maybe I should change my number before the creditors start calling.

Needless to say it's been a pretty bad week on the financial front. I was going to say maybe I will get lucky and win the lottery but first I would have to play. So I guess that's not happening. I must say that I hate this recession. :(

Tide Has Definitely Turned

Wasn't even 6 months ago when I was working all the OT I could possibly want and life was good. No real stress about how bills were going to be paid. Was even planning ahead to take a vacation or buy a big screen TV. Then the OT dried up because we were on a reduced queue. Skip ahead about 3 months and our hours were cut and permanent layoffs started. And then today the other shoe dropped. I didn't get advanced notice from my employer.... So first I got an email from a co-worker telling me that they had been laid off effective immediately. Then I get a call from someone asking what happened at work today. So I knew something was up. But then I hear from someone that doesn't even work there telling me it's on the news and that if you call there is a message saying that "due to a lack of work all employees are temporarily laid off." Good news is that being temporary means I still have my drug benefits. So I might want to get my prescriptions filled sooner rather then later. But the bad news is still that it means no income at the moment.... beyond my last pay cheque. Sure I qualify for EI but I wasn't making that much to begin with so it's still going to be dicey and it takes a while to even start getting that money. And I had used all my vacation hours to make up for the reduced hours. So that won't tide me over. Time to practice some deep breathing exercises and let the fact that I am once again unemployed sink in.

When Push Comes to Snap

For about 4 years now I have been with Cogeco for both my internet and for my TV. I didn't complain each time they charged me a reconnection fee when I moved (can't you give me one freebie?). I barely even complained when I didn't have my digital cable channels for 6 months and it took repeated service calls to get it fixed. I didn't even complain when I got a notice telling me that they were going to start charging for overages. After all I knew my bandwidth limit was 60 GB. The thought of leaving them just didn't cross my mind. After all it has always been reliable and cable does provide much better speeds then DSL does. Since they were giving me until June 1 before making me pay for overages I decided to make use of that fact. After all I had several Blu-rays with digital copies waiting to be downloaded... software updates.... and, of course, the torrents. And yeah maybe I did go a little overboard. Downloaded/Uploaded 179 GB in April and was on my way to exceeding that in May. And then... without any warning or even a notification they cut off my internet. Not even any hint as far as how long I would be without the service for. They claimed there may have been a violation of the terms of service but they have no proof that I was doing anything other then downloading a LOT of legal files... or making use of the online storage web sites to back up my files before they cracked down. As a side note a friend of mine downloaded a terabyte this month and was not cut off... So what exactly makes them decide who gets cut off and who doesn't? Clearly it's not uniform where once you reach a certain point that's it.

So any ways... the moment I realized they cut me off... and weren't going to tell me how long it was for was the moment I decided to cancel all my services with them and go elsewhere. Maybe that is a little bit of the Scorpio in me.... but there are companies that still offer unlimited bandwidth and cost about the same. Okay so I had to trade in speed but still. No worrying about being cut off... or that I will be charged extra. Peace of mind. And as for the TV I am doing without for the summer as most shows are done for the season. I will just download the ones that I do want to watch. Once September hits then I will either continue on and keep saving the $60 a month or if I really want the TV back then I will likely go with Bell TV.

As for Cogeco when I called in to cancel not only did they not show any empathy whatsoever, or offer to look into how long my internet was going to be out for, but they didn't even make a save effort. Guess they really didn't want the $123 that I was paying each month. Then they sent me another bill, even though I had just paid the last bill and now had a $0 balance. Oh and along with that bill was a notification that my rates were increasing for each service. While making the decision to leave Cogeco I was still thinking about the possibility of going back to them. Based on the fact they did not seem to value my business I would be hard pressed to ever go back to them... or even recommend them to anyone.

Big Sigh

Things at work have been tough as of late. I think the biggest issue is a lack of communication... or at least a lack of an open dialogue between management and the reps. Back in January we were put on a reduced queue and told to bring up our quality scores. About half the employees were put through a 2 day training session. I didn't have to go through it although in hindsight maybe I should have since my quality scores have dropped in the last 2 months... well only really from the client. Granted I have been sick for the last 2 weeks but still. That doesn't justify the low scores and now I feel stuck. I am not used to not doing well and I don't know how to fix this.

I know that part of it is related to stress. Comes back to the lack of information. As soon as the queue was reduced the rumours started about losing our jobs. And over the last 3 months we have lost about half the staff so it's hard not to look around and start wondering just how true it is. While I have been trying to think positively and not listen to the rumours it's hard. I don't relax while at work and have no doubts that it's affecting my calls.

Management has done very little to quell the rumours and give us the straight information as far as what is going on. It was one of the big things at my former company as well.... People wanted more involvement and more information... not to be kept in the dark. I gotta say that if I thought it was bad there it's 100x worse here. At least as far as being kept in the dark. I asked my team leader today if we were still on the reduced queue. He wasn't sure.... thought that we were but didn't know for sure. Found out from someone else that we are on the reduced queue until June. And here is where we shift back into the land of paranoia and rumours. The same person said that a certain group of reps have been chosen to do some additional training and if as a result of the training quality scores do not improve then we will lose the contract. I don't know what to believe. If it's true then I want to know why certain reps still have a job even though they are clearly not able to do it.

And just in case the reduced queue wasn't enough to create panic and paranoia they announced yesterday that they are cutting our hours. Going down to 30 hours a week. The call volume isn't there for full hours. But I can't afford to lose 10 hours a week. Now I have a sick day that I am fighting to get paid (why do I have to fight for everything there?) and they have said that they will pay lieu days and vacation days. That will make up the lost hours for about 5 weeks... Problem is that after that point it will cut into my actual vacation time and I really don't want to cut into that. I really do need the time off the phones and away from there. But if the choice is between vacation and having a roof over my head the choice is easy.

I just don't know what to do... There are no easy answers on this one. I've been waiting.... hoping that things would go back to normal. Hoping that the day would come when I didn't go into work and wonder just how long I was going to have a job for. How difference a few months make. Back in January the OT was flowing and life was good. Now I feel like all it takes is one wrong move and there goes my job. Maybe that's because it's true. It's not a good feeling to have.

I am sure that my anxiety level is not helped by the current economic situation. I am scared that I won't be able to find another job. My former company has even lowered their starting wage to minimum wage. Not a good sign. Oh yeah and they have done away with things like the first paid break. Well it's still there, just not paid. No paid sick days either. So there are still some good things about my current place of employment. And if I go to another job then I lose my benefits, at least temporarily. But I can't afford the reduced hours over the long haul. Or the constant fear of losing my job. My personality does not deal well with the uncertainty.

The more I think about that uncertainty the more I start thinking that I really should look for another job. Since I started there they have already yanked two contracts with no notice. This time around there is no contract to fall back on. If this one goes bye-bye I really will have to look elsewhere. On one hand I want to say that I enjoy doing tech support again.... but I think I'm lying. Sure it's better then billing but that doesn't take much. That's about where the positive feelings end. I don't want to kiss ass and apologize every 30 seconds. And as a customer I wouldn't want that either. And there is a lot of repetition in the job. It's hard not to get bored when you start seeing the same issues over and over. It's also hard to focus on the cusotomer when that is the case. Or when you get as many customers screaming at you and hassling you for little money. Maybe I am just burning out... So tired of constantly fighting to make ends meet and still trying to do everything that they expect us to.

Do I try and stick it out... weather the storm? Or do I spend all my extra time in hunting for a new job? I can't help but wonder if the only reason that I don't look for another job is that it's easy this way. It takes no effort not to look for another job and no chance of rejection either. Sure I can make excuses about not having benefits if I leave... and being on probation again... but are they anything more then excuses? I wish that someone would tell me what to do... and if I am better off leaving (well considering how things have been going there about the only thing it has going for it is the relaxed atmosphere and the fact I can slack off and get away with it I probably am better off going elsewhere) what job(s) I should apply for. Wow that makes me sound pretty lazy. While I am at it... can someone get rid of my cold for me? Today is now day 15 and it's still going....

Violent

Violent is the best word I can think of to describe my current illness. Absolutely brutal. Missing more time at work. But I have learned that the futon is quite comfortable and Azrael really does like curling up with me. Hopefully tomorrow I am back to work.

I was reading the paper today and on the front page it was saying that most Canadian families would be getting a cheque for $1000. But it hadn't been substantiated and they were waiting for the budget to released today. So later today I was on Yahoo and they were talking about the budget announcement. The first thing I noticed is that they were predicting the end of the recession to be in the spring of 2013. That is a pretty damn depressing thought if you ask me... Not that the government should be unrealistic and glossing over how bad things are.... but I think I was better off not knowing that they expect it to last another 4 years.

As for the cheques they are real. Families who make less then $160,000 will get up to $1000 and individuals will get $300. But before you get excited it's not all at once. It's spread out over 3 cheques, the last of which will come out in June of 2011. So one cheque per year of 1/3 of the amount that you will be receiving.

But it's not really free money... The government is trying to stimulate the economy but with the recession expects prices to rise on goods. More importantly, the big reason for this cheque is to ease of the pain of their proposed harmonization of taxes. Instead of paying 5% for the GST and 8% for PST it would be combined into one tax. So 13% tax on everything. Want to tell me that is not a cash grab? How does that benefit the consumer? There are numerous items that right now does not have PST like staples in food items, children's clothing, and books that will all be taxed at the 13% rate if this goes through. So I will get cheque for $300 but what is it really going to cost me?

Finally Things Are Getting Back to Normal... As Normal as They Ever Are

I really do have a legitimate reason for my absence this time.... I was without the trusty MacBook Pro for 47 days.... Might have been longer. The repair alone took 40 days. That was a nightmare. The local repair facility is completely incompetent let me tell you. And they couldn't even get the model right... They seem to think I have a 17" MacBook Pro. It was downhill from there. Granted I would have been pretty happy if I had come home with a 17" MacBook Pro in the end. Mind you their incompetence did benefit me. Took it in there since it wasn't powering on. Might have had something to do with mass amounts of water being dumped on it. Let me put it to this way when we put it on it's side on the dishwasher to dry off there was water running off the side of the dishwasher. So it was pretty much soaked. Any ways it was completely cleaned before it went in. But we had no idea what to predict when the unit was powered on. With my PDA when it went through the wash (yes me, electronics, and water are quite familiar *lol*) for a few weeks I could still see the water in the screen. But they didn't check it when it went in and just ordered the part. So there was no way for them to prove it went in with liquid damage. As a result Apple issued a CS code to cover the repair. Then the part wasn't ordered. Had to get Customer Relations involved to get the repair completed. Now their own policy is that if it's not done in a timely fashion (typically 14 days) then the computer will be replaced. But even after having Apple conclude that it did not go in with liquid damage CR went right back to blaming me for it. So no replacement. Get the part in and then the display woldn't close. They claim it was due to corrosion. They were really milking the liquid damage to cover up for their own incompetence.... or to get extra money from Apple. Their conclusion was that a new bottom case was required. I have seen the service manual for the computer and the bottom case just houses all of the components but the display does not connect to it at all. Now the issue they were having with the case just required the screws to be adjusted.... not for a whole new bottom case. And even when I did get the computer back the case is separating. There is a gap in several places between the trackpad area and the bottom case. When asked they continued to say it was because of corrsion and that they did the best they could. If this is their best I am kind of concerned. After all they were supposed to completely repair it... since it is now under warranty specs... or at least it is supposed to be. Apple's policy on liquid damage is to replace the logic board which was never done. Oh and it was returned with an optical drive failure. About 50% of the disks burned fail. And if that wasn't enough it was returned without the power adapter which magically they couldn't find and had to order a new one. So from the day I took the computer in until the day I had it home and powered up was 40 days.

During that time I really wasn't on the computer. I don't like using the Windows computer nearly as much. Partially becuse it's Windows but it's also not a laptop so it's not as convenient. I will say that there were some positive aspects to not having the computer. I didn't feel like I was on overload all the time.... I was able to get away from technology. I would come home from work and actually watch the TV shows instead of just having them on as background noise. Azrael was getting plenty of attention as well. Pretty sure I was eating better too. Now I have the computer back and it's back to life as usual.

During my absence I also got really sick. Missed almost a week at work. Each day it was a new symptom so I never really knew what I was dealing with. The first day it felt like the flu with the full body pain. Then the next day it was like bronchitis and then the day after I looked like a cocaine addict since I was blowing my nose so much. I stumbled into work and was so pale. I was pretty much hallucinating and had no comprehension of what I was saying. The only reason I was even there is so I wouldn't need a doctor's note to come back. I made it until it would be considered a leave early and not a sick day and then went home. It was rough. Glad it's over adn I am back to being relatively healthy.

At about the same time I got sick all the overtime got canceled. Based on low quality scores we were put on a reduced queue so we are taking fewer of the calls. About half the reps had to go through a remedial training and were put on action plans to bring up their quality scores. I had managed to avoid that. Then about a week ago I had a really bad call that the client was listening to... And even though I don't agree with the way it was scored my team leader won't fight to get it changed. So instant action plan for me... and no more time off the phones to assist agents with their calls. It sucks... and even if I get off the action plan I still won't get any off phone time until the summer. So a real lack of motivation there.... That was the one thing I looked forward to. I can understand if it was a trend.... but really it was just one call. We have all had bad calls.... anyone that has worked at a call center that is.

The good news is that I still have a job. I have heard on a number of occasions instances where the client hears a bad call and the agent no longer has a job. So it could be wose.... I like having gainful employment. Also this month two of my good friends from work have quit. It's making me a little sad. I am happy for them that they are on to bigger and better things but a little bit of me is still selfish and wants them to be there when I come into work since they always brightened the day.

Not much exciting going on in my world... but sometimes that is a good thing. After all I don't really want any more flooding... I am quite content with my life... even if some would say it's boring. And now I think there is a little furry creature that wants some of my attention. I am more then happy to give it to him.

Like Pulling Teeth

Dealing with the superintendant is like pulling teeth. To date I still have not been paid for the hotel or for the laundry. Last word I heard is that I can take it off next month's rent but I am not holding my breath on that one. Guess I don't want to count on something and have it fall through. Supposedly the landlord from Ottawa is going to be in town soon so we'll see if that makes a difference. I just want what they promised me... well and maybe for them to cover the cost of the cable reconnection. Is that really so much to ask?

Just in Case You Were Wondering

So the MacBook Pro was taken into the authorized repair center. They called to tell me that it was covered under the warranty. Then almost a week later they said that there was liquid damage and it wasn't covered. I hate to say it but they shot themselves in the foot by initially telling me that it was covered. Gave me grounds to question how it could be covered one day and then a week later not be covered. So Apple got a call and an email and I got a CS code to cover the repairs. So at some point I will have my Mac back. Not sure just how long that will take... but I can't wait to have it back. I really do miss it.

End of the Season Illnesses

I have pretty much been KO'd since Saturday. Each day has brought with it changing symptoms. At first I thought it was bronchitis since I get that at least once each winter. But I also had these aches that made it feel a little like the flu. However other days it was all about the congestion. So it was hard to know what to treat. I ended up missing 3 full days and then the one day that I did go in at all I left after only 5 hours. I couldn't handle any more then that. I was sweating like crazy, almost delirious, and was super pale. I couldn't focus and knew I shouldn't be at work. Stuck it out as long as I could and then went home to rest again. Now I am off for 2 days and will be going back on Saturday. Been pretty rough. Not sure what will happen with the finances. According to their policies I should be able to use accrued vacation time to cover the 3 full days so it won't be a complete loss. Assuming I actually get paid for it any ways. Pay roll leaves something to be desired. And I did file my taxes so my tax return will be going towards rent and other bills instead of replacing my speakers. At least I am now starting to feel better, although I am wondering if I bruised my ribs from coughing.

Water, Water... No Not Again

Have I mentioned that I really don't want to see water unless it's an ocean and I am on vacation? I came home from work about a week ago and quickly realized that the sink was completely backed up. It was full of black water. It was also leaking in about 4 different places so once again there was water in the cabinets and across the floors. Not what I wanted to come home to. Went and called Jeff but he didn't immediately answer. Not to say I have no faith in him... but I didn't want to take the chance he didn't show up since I knew that the small bucket I had managed to put under the pipes wasn't going to hold the amount of water in the 2 sinks. So I went and got the super. Well they ended up moving the pipe which caused all the water to flood. Then they had to call the plumber in to snake the drains from the apartment next door (it was backed up too). Got the sinks draining but I am really not liking seeing all the water. And as I discovered last night there is still something going on with the drains since it is still backing up.... Sure it's draining now but when other people do dishes (or laundry or whatever it is that they are doing) it should not be flowing into my kitchen sink. I really want to like this new apartment and just settle in but it's really hard when you just keep having issues with it.

Replacement Microwave

So on my birthday the microwave died. Got a replacement as a birthday present. It was a wonderful gift. The only problem is that it sounded like a jet engine and then would go silent and I would start wondering if it was even cooking. So while I was moving and on one of the many trips to Wal-Mart I took it back. I ended up coming back with a different one... one that was bigger and will supposedly do grilling as well. Haven't tested the grilling yet but the microwave works well... aside from a weird issue with microwave popcorn. It seems to have trouble with that. Takes about twice as long as it should for some reason. But it does work and everything else seems to be fine. Must say that when I dropped off the old microwave at Wal-Mart I couldn't help but wonder if I was delivering some cockroaches with it. Presents I guess.

What a Weekend

So the day of the flooding Steve took me down to the hotel. When he got back to the building he reportedly heard someone saying "Don't Move." Shortly after that emergency crews were on scene. Turns out there was a big party on the 8th floor. Drinking and possibly drugs were involved. One of the party goers thought it would be a great idea to sit on the balcony railing. Clearly not the brightest idea and he ended up going over the railing instead. It was a senseless tragedy as his life was cut short... at 19 years of age. Even though I wouldn't sit on the railing... Not even all that crazy about being on the balcony when I was on the 5th floor it really didn't make me want to move to the 8th floor at all.

Water, Water Everywhere

So obviously with my last post my concern was with the heat in my apartment. Let's just say that is no longer an issue. But let me back up to the battle with the super to get it resolved. My complaints over the heat seemed to fall on deaf ears. First they said they couldn't find a problem which is all well and good but doesn't explain why it's 12 degrees... Clearly there is a problem with the heat. Complained on the 9th when it was down to about 14 degrees and since the maintenance guy was off all weekend nothing was done. They didn't even override the thermostat to jack up the heat. Fortunately it got a little warmer outside over the weekend so the apartment almost got back to 20 degrees. On the 16th I was back to complaining and no one even checked on it. Complained every day that week. Came home Thursday to find my mini book case that holds the printer was pulled out away from the heater, the curtains had been pulled up and the runner that I had by the front door was in a pile by the front door. But it was now down to 10 degrees. Let's put this in perspective. On my bed I had 2 fleece blankets, 2 normal blankets, the sheets and a down duvet and was shivering while trying to sleep. So Friday morning it was back to complaining.... First they tried to tell me that it was because the curtains were hanging slightly over the heater and it was blocking the heat. Then they tried to tell me that the space heater was too close to the thermostat. The space heater was in the middle of the living room floor so that it was far away from anything that might catch fire and, more importantly, was only on for about 2 hours a day from when I came home at night until I went to bed. Their third reason was that it was caused by the draft coming in from the balcony door. So they wanted to put plastic up over the balcony door to prevent heat loss. Fine... anything that will help. But they hadn't even gone into the bedroom since they had locked the cat in there. Had they done so they would've realized that the bedroom was just as cold, if not colder. So then they were going to put plastic up over that window too. Now this is how shoddy our maintenance men are... Steve was there and they asked him if he wanted to do it. Now he doesn't live in the building... and it's not his responsibility. As we were leaving Steve was commenting that he would likely have to redo it. Now before I continue with the story (since ultimately this becomes a moot point) they got the plastic over the bedroom window and that was it. The balcony door didn't even get done. They didn't think they had enough plastic. Perhaps they should have thought about that... and they got attacked by Azrael. I am discovering that he is protective when I am not there. Or maybe it is just the way they react. Some days it is like having a 3 year old child. He will follow me around. Well they try and lock him in the bedroom and freak when he follows them around... so he attacks. But any ways... their shoddy workmanship really doesn't matter at this point.

So I left and went to work. I worked my normal 12 hour shift and then went to Wal-Mart and grocery shopping after work. After all I was off the next day and wanted to get it done and over with. About the only thing I was thinking was about whether or not they had even gotten the plastic up... whether or not Steve had to redo it... and whether or not it made a difference. So we were taking bets on that. Well I certainly didn't expect what I came home to. I got home at 11:53 p.m. and found a note on my door that said, "Major flood. If you get home before midnight come see us." Well I decided to stop in first and just see how bad it was. Now at first glance it didn't look so bad... of course that is also because I was in the living room. Then I realized that the MacBook Pro was dripping. Then I wanted to cry. And then I saw the bedroom. It was immediately clear that I couldn't sleep there. The bed was covered in water and ceiling dust.

Then it was time to visit the superintendent. The first thing they said is that they couldn't find the cat. Good thing he had greeted me when I came home so I knew he was okay. Otherwise I would've really been freaking out. I knew he was stressed out though. Between the maintenance guy being there and the flood he had been sick. So they told me to go stay in a hotel for the night and bring them the bill. Back to my apartment to survey the damage. The futon was a little damp but in the living room it was really only the computer that had been hit. The bedroom, on the other hand, was a disaster. The humidity level was registering at 90%. It was clear that is where most of the water had gone as well. But there was nothing I could do at that point.... so it was time to find a hotel. That turned out to be a challenge since it was the big hockey weekend in the P.Dot. The only hotel rooms available were at the Quality Inn. Not going to lie... I made the most of the night. I had a jacuzzi suite. I will post pictures once I have them on the computer. It was a nice room... but for the $215 that it cost it better be. Would've been even nicer if I could've just relaxed. At that point I had no idea what I was going to come home to... and just how bad the devestation really was.

I might as well back up here and reveal the cause of the flood. The tenants above me broke up. She had already moved out and he told the super on the Monday that he would be coming back, presumably to finish moving stuff. Well he left the balcony door open about 4" and it caused the pipes to freeze, then split and burst. Jeff took me into the apartment the next day and there was a block of ice in the sink and the bathtub and the water in the toilet had frozen. So they weren't there to notice. I was at work. The guy below me was either not home or was too drunk. I did hear that he was on the fifth floor looking for Ron but was on the wrong end of the hallway. So it was not reported until about 6:00 when the water reached the 3rd floor. Does that tell you how bad it was? In the end the water went all the way to the 5th floor. Supposedly the water was just shooting from the pipes in 603 and then instantly freezing in the air. Jeff also said that when he walked in he was in an inch of water. It took until 10:00 for them to get the pipes fixed and the boilers refired. Now they knew about it at 6:00 and didn't call me at all to let me know.... On one hand that is good because I needed the money but 6 hours would've given me more time to bring in fans, a dehumidifier, and to save what I can. As an interesting note the guy's father did the exact same thing a couple of years ago and it was the super that lost 2 of their bedrooms. Something about that gene pool.

While I was at the hotel Steve came back and put the air conditioner in the tub and started running that to suck some of the water out of the air. Also put in a fan and a dehumidifier and got the mattress off the floor. Then he took the MackBook Pro out of there as well. When I did come back the humidity level was down to about 70%. I don't think it ever really got below that.

I walked home from the hotel. I was going to call mom but I really wanted to be alone and wanted to prolong going home, just a little bit. Besides it wasn't a long walk any ways. I got home and the first thing I did was call the maintenance guy. His recommendation had echoed that of the superintendant... moving to a new apartment. There was no way that I could stay there. So he came by and showed me the 2 apartments that were available. There was one on the 8th floor which, due to an event that happened there the same night of the flood (I'll post about that afterwards) I was a little apprehensive about. Not to mention the fact I am not crazy about heights. Oh and the layout wasn't quite the same either. It was a little narrower. I would've had to rearrange my living room. I think that was because it was right by the stairwell. The only advantage to that one is that it was ready immediately. The other option was on the 4th floor. The drawback is that the only room that was actually ready was the bedroom. They still had a lot of work to do but said it would be ready by Tuesday. It was the better option... Well aside from having to live temporarily in a tropical environment that wasn't exactly paradise. But the bedroom had just been re-carpeted, the floors were being redone with laminate (yay for no more carpets), new kitchen cupboard doors and counter tops were going in, and there was going to be a new sink, mirror and shelving unit in the bathroom. I was quickly sold on that one.

Spent most of my day off doing laundry... 7 hours and $42 later. Still waiting to be reimbursed for that... right along with the reimbursement for the hotel room I might add. I was still pretty much in shock. Then I moved everything that I could from the bedroom. Steve came over after work and moved the big items from the bedroom. I called in sick on Sunday. I just couldn't do it. And I still had a lot of work to do. Had to go to mom's so I could have a shower. For Monday and Tuesday I worked for 10 hour shifts (9 hours if you take out the lunches). Wednesday I left 5 hours into my shift. After all the new apartment was finally ready (they finished it Wednesday and not the Tuesday as they had orginally said) and I really needed to finish getting everything out of the old apartment. Mainly I wanted to get Azrael out of there. Now each night after work we had been moving as much as possible into the bedroom. After all I wasn't sleeping there and we were still trying to make sure that the mattress was able to dry out as long as possible before using it. As soon as I got home on Wednesday I brought down Azrael's stuff and then brought him down. Hot got kind of spooked by the traffic... the new floors (he can't sneak up on me now... His claws are long so I can hear him coming... the tap tap tap on the floor)... and just the change so he was hiding in my closet. Mom came over and helped me move a lot of the kitchen stuff downstairs and then cleaned the cupboards for me. It was much appreciated. She left just as Steve was getting here. Now as soon as he brought down the futon mattress (or maybe it was the catnip I gave him around the same time) Azrael was perfectly content and no longer hiding. He curled up on the mattress and just stayed there. Guess it was what signified that it was home. Work was nice and gave me Thursday off as a vacation day so that I could get as much done as possible. I had acrued the time from last year. At least this way I was still able to get paid for 40 hours that week. A far cry from the 55 hours that I had been working but I really hadn't planned on being flooded either.

So by Wednesday night (well early Thursday morning) everything had been moved to the new apartment... except the balcony chairs since the door was frozen and we couldn't get to them. But they were just cheap plastic chairs any ways. By Thursday night pretty well everything was set up. Just the finishing touches on Friday. Friday the cable guy was also here doing the reconnection. He also replaced the modem which had stopped working. Could have something to do with the water... Even did a proper installation so the cable goes around the room and not just across the floor. All the OT that I had been working had to go to pay for the cable installation. Cost me $180 when he got there. :( But hey I had my TV and internet back. Really it's just the reconnection fees of $50 that hurt. The rest was my normal cable bill.

I will say that not everything with the new apartment has been smooth sailing. First it wasn't ready on time. It still isn't completely finished. They still have to put a spacer where the carpet meets the laminate flooring and most of the cabinet doors and drawers need knobs/handles. Those should be done on Monday. Also, they were planning to leave the fridge and stove in there. The stove had obviously been on fire at some point and the top was still charred. The freezer door didn't close properly. Complained and initially they wanted to bring down the ones I had upstairs. Roach motel anyone? So in the end I got practically brand new appliances. The only caveat is that Steve had to help them move them. Say what? Again he doesn't live there... and isn't getting paid to do any work there... But he wanted me to have it so he did it. The fridge is much bigger then what I had previously. They are both nice... although the stove is a touch smaller I think. I need a smaller cookie sheet now. Last Friday I was doing dishes in the new place. No big deal right? Except that the pipe only appeared to be connected.... So all the water drained into the cabinets. Immediately report it to the super who tells me he will call Jeff immediately to get it fixed. Surprise, surprise since it's about 4:30 p.m. on Friday Jeff never shows up. I try not to use the water too much and put the stopper in the drain on that side. However, the next day someone in another apartment was running water and it backed up and once again my cabinet was flooded. Must say that I really didn't want to see any more water. And didn't want to lose anything else to water. Went and got the super and he fixed it in 3 minutes. So now everything is good. I have heat here... the apartment is nice... Azrael has settled in... and I am cautiously optimistic about getting rid of the cockroach infestation. It's still possible that I brought some with me so we'll see.

So the flood happened on the 16th. As I already mentioned Steve brought in fans, a dehumidifier and connected the air conditioner. The maintenance guy only showed me the available apartments on the 17th and did nothing about the water in my apartment. On the 18th he came in and got about 5 gallons out of the carpet. Spent about 20 minutes and then his excuse to stop is that I am moving any ways. Then asked me if I wanted to do it. Not really... After all I am moving and have other things to do. And it's not my responsibility to fix the damage. I moved all of the stuff out of the bedroom so that he could work. When I handed in my keys to the old apartment on the 24th they still had not done any more work on it. You could see mildew on the walls. the plastic over the window in the bedroom wall had come off. Not that you need to worry about the cold. The humidity level was keeping it fairly warm. I hate to see how much additional damage has been done by leaving it for a week... Sure they were ripping out the carpets any ways but what about structural damage? What about the mold and mildew? Not my problem since I no longer live there... but it should have been dealt with immediately.

Other then the MacBook Pro I haven't really mentioned what else was damaged. Now it is really easy for me to say that I got lucky because I didn't lose everything. And that definitely is true. But my MacBook Pro was only a couple of feet away from the TV and the entertainment unit. The entertainment unit definitely has some water damage to it but the TV, the PS3, the cable box and the wireless network were all fine. Likewise the sound system is still working. Likewise the Blu-rays were pretty close and didn't get damaged. But the modem was on the floor beside the Blu-rays and was fried. The futon was a little damn but seems to be fine. As for the bedroom the mattress I am still a little leery about. It dried out and seems to be fine... but I am concerned about the potential for mold and mildew to form in the core since it was wet all the way through. The MacBook Pro has been dried out and cleaned and will not power on. But I haven't given up all hope on that one.

I didn't have insurance so it makes it that much more devestating. I kept thinking I should get it... but when you're about $200 short a month as it is I just couldn't justify the cost. With all the OT I had been working I had actually just done a quote not that long ago but it was still going to be about $30/month. I was told later to try State Farm but it's a little late. Well too late to cover what I had any ways. Fortunately, the only 2 big items are the MacBook Pro and the mattress and they are not even a guarentee that they need to be replaced. and while the area rug was destroyed with the new laminate flooring I don't feel the need to put a rug in, even if it would hide the speaker wire. But if anyone does feel generous there definitely are some items that have not been replaced: white sheet set queen size, white knit blanket, 2 16" x 20" sheets of glass (the glass from my picture frames were broken), coffee table, 2 balcony chairs (folding chairs are probably best), computer speakers, and a living room chair. Okay so some things were replaced already but all in all when I look around at my apartment it could have been so much worse. Yeah it's about $400 or so to replace it... but my mattress alone is $1200. When I did a rough appraisal of the contents of my apartment it totaled around $50,000. Not including the hotel probably about $400 has already been spent so at best it will cost around $800. It is a lot of money but to put that in perspective... that is only about $150 more then the orders I placed at Columbia House. And if Azrael had been injured I couldn't put a price on that. But I definitely think once I have some money I should contact State Farm and get an insurance quote.

Emotionally I think it is going to take a little while to recover. Dealing with the heat and then the flooding has taken a lot out of me. To have everything moved and set up in a week is pretty amazing. Obviously it took a LOT of work to accomplish that. There was a lot of adrenaline involved. Not to mention a lot of uncertainty. It has been quite a roller coaster. Right now I am in the middle of a 3 day weekend. I had contemplated going in yesterday to make up some hours but decided my health and well being was more important. Using it as down time to try and absorb the blow... After all I had so much work to do that I didn't have time to process it and work through the emotional devestation that comes with it. There are still a lot of uncertainties. There is a financial cost.. a cost as far as time goes.. and an emotional cost as well.