Tuesday, January 13, 2009
Not All Good However
I do have a lot of good things that I can say about the OT. And then there are days like today. Today seemed like a fight. First they made us move downstairs because there were a lack of supervisors. It was packed downstairs and there was a lack of working computers. By the time we might have had working computers we could go back upstairs. Plus I was locked out and waiting for a password reset. My supervisor has me listening to calls... meanwhile someone else on our team got locked out as well and he allowed her to roam so she was answering questions. I was pretty bitter about that and the entire team knows it. After all I am the go-to person on the team for questions but he just keeps denying me the opportunity to roam and then wonders why I don't give a damn and refuse to make an effort. My quality scores will attest to it. Any chance he had of motivating me is long gone. I actually dread my weekly coaching session with him because I don't want to hear it... and nothing he says (short of putting me on disciplinary action) is going to motivate me any longer. That ship has sailed. So then he seemed to be in a bad mood... especially when he got one password reset and I ended up needing another one to be reset as well (blame another supervisor for that... he reset the wrong password last night). Just set the tone for the day. Seemed like we were all fighting customers throughout the day. And then about halfway through the day the Fibromyalgia really flared up and there was severe pain in my hip, half and foot.... I was still going to stick it out but I finally gave up. The money is nice but my health and well being is more important. I still worked my normal 8.5 hours but then I went home. I really needed the time off.... The pain is still there unfortunately but since I am relaxing at home I am not as focused on it. Tomorrow I will be back to the 12 hour shifts but it was nice to have a shorter shift today.
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