Career Options

My degree is in psychology and I work in a call center. To most people those two ideas don't really go together all that well. Personally, I think that call center employees don't get the respect they deserve. There's too much of an emphasis on temporary employees since the wages aren't going to attract people for the long term. But that was a bit of a tangent. I find that I do use the psychology degree every day. After all my job is to coach and develop the other agents. I also use it when communicating with customers. So it is a useful skill to have in my line of work.

The big issue I have... and the reason I am at a bit of a cross-roads is that there are very few opportunities for advancement at work. They have done away with the team leader position here and with the turnover rate no manager positions will be available on the horizon. And even if there was there is a LOT of competition among all the performance coaches. The most I can make as a performance coach is $15.65 an hour ($32,552/year) and that is after 5 years of being a performance coach. Not to mention the fact you have to meet your metrics to even get a raise, something I didn't do in February. If it wasn't for my student loan it wouldn't be a big deal but that is still hanging over my head.

Steve seems to like coming up with career options to make more money. Now none of his ideas involve me actually leaving to pursue other opportunities. He does know that I applied for a promotion in Niagara Falls so he already knows I am willing to leave. I don't think he was quite so happy about it. So what is his current thought? He seems to think I should start a counselling practice specializing in people who self-injure. He thinks I would do well since I understand the behaviour.

I have a few issues with that thought. As an unlicensed counsellor you are a lot more vulnerable. Self-injury is a behaviour and in order to treat it you have to treat the underlying causes. That's not exactly short-term therapy. You really do have to change thought process and behaviour. It's also extrememly frustrating. There is a reluctance to change. You need a mix... otherwise you risk facing burnout. You just can't deal with the same thing over and over and over... especially when it is a behaviour that is resistant to change. Then there is the whole self-harm behaviour. Generally speaking you have a duty to report any threats to self or to others. So it's a bit of a catch-22. The last thing I would want to do is force someone to sign a no-harm contract.

While I do understand the behaviour and have been there that is only so beneficial. And since I still struggle with it I am not sure I would be the best counsellor. You can treat it as long as you can empathize with the person... which should be true in any therapy relationship. If it's not there then you should be looking for another therapist.

Now I can see me more as an advocate and generating awareness about self-injury. I could handle that. I do think there is a need for that. But as a counsellor... I'm not so sure about that idea. Unlike Steve I try to take a practical approach and not just have the idea of the week.