F'ing Student Loans

So I finally call the National Student Loans Center to see what they wanted. Surprise, surprise... I was denied my request for interest relief because they seem to think I make too much money. When I ask how much I am allowed to make I was told $2201 a month. I know from their income charts that I am allowed to make $2378. This tells me that once again they are not taking into account my Royal Bank loan. Then they told me I had to appeal it... They gave me no other options and refused to even look into it for me. So it looks like I will be calling them back tomorrow. As if that wasn't bad enough the rep then asked me if I was going to bring my loan up to date by making the payment. They won't give me the money back if I do... And it's like a kick in the teeth when I know I make less then the maximum allowable to qualify for interest relief. Hell I even sent in the paper work for the Royal Bank loan in the hopes I wouldn't have to go through this again. Not to mention all the time and energy I have to spend getting them to correct their own mistakes. This is a never ending war.... Granted I only have 5 months left of interest relief but still. I would like to get the most out of it... especially if I ever want to try and qualify for debt reduction. Aaaagghhhh!!! Make it stop.